This case study reviews the City of Norfolk’s experience in application of the Plan Integration for Resilience Scorecard. Norfolk was the first demonstration community to apply the Scorecard. Objectives of the study include: 1) to evaluate the effectiveness of the organizational and technical elements of the Scorecard application process from the perspective of city staff; 2) to identify how information produced by the Scorecard influenced changes and innovations in plans, regulations and infrastructure investments; and 3) to determine what aspects of the process worked and areas that need to be improved. The information generated reveals practical applications of the Scorecard, and to provide guidance for updating the Plan Integration for Resilience Scorecard Guidebook and the plan evaluation software tool.
Data for the case study were derived from several sources. Notes were taken during an on-site training session and monthly teleconference meetings that dealt with queries raised by city staff as they completed the phases of the Scorecard application process between December 2016 and September 2017. Notes were supplemented with responses to interviews of staff participants 18-months after the process (interviews conducted, March 1, 2019). Interview questions were designed to assess staff experience in applying the scorecard and identify actions taken by the city, civic groups and the private sector due to information generated by the Scorecard.
